- Act as single point of contact for all existing franchise partners for day-to-day querie
- Coordinate with new franchisees documentation, training schedules, clinic setup support
- Build robust report with franchise owners, ensure brand SOPs are followed Update franchise data, track performance, maintain reports in CRM software Liaise between HO departments Marketing, Operations, Training & franchise partners
- Handle franchisee complaints/escalations and ensure timely closure Track franchise agreements, renewals, and identify upsell opportunities