We are looking for a motivated and detail-oriented L1 Network Engineer to provide first-level support for our network infrastructure. You will assist in maintaining and monitoring network hardware and software, resolving basic technical issues, and escalating complex problems to higher-level support.
Key Responsibilities:
Monitor network performance and troubleshoot basic issues.
Assist in the installation and configuration of network devices (routers, switches).
Respond to service desk tickets and provide first-level technical support.
Perform routine maintenance and updates on networking equipment.
Document network issues, configurations, and resolutions.
Support connectivity for end-user devices (LAN/WAN, Wi-Fi).
Collaborate with L2/L3 engineers to escalate and resolve advanced problems.
Ensure compliance with company policies and IT security standards.
Packet core
Log analysis
Performance troubleshooting
Required Skills & Qualifications:
BE/ BTech &MCA; only.
Basic understanding of networking concepts: TCP/IP, DNS, DHCP, LAN/WAN.
Familiarity with network hardware (Cisco, Juniper, etc.) is a plus.
Good communication and documentation skills.
Ability to work in a team workplace and follow standard procedures.