We are looking for an experienced Customer Support Engineer (CSE) NGFW with robust expertise in Palo Alto Networks Firewall technologies. The ideal candidate should have hands-on technical support experience, excellent troubleshooting skills, and the ability to interact directly with customers.
Key Responsibilities
- Provide technical support and troubleshoot Palo Alto NGFW issues.
- Configure and support Panorama, GlobalProtect, Security Policies, NAT, and High Availability (HA).
- Troubleshoot IPSec/SSL VPN, App-ID, User-ID, and routing protocols (OSPF/BGP).
- Analyze network traffic using Wireshark and tcpdump.
- Work with customers to resolve technical issues within SLA.
- Collaborate with internal teams to ensure timely issue resolution.
Required Skills
- 5+ years of experience in Network Security or Technical Support.
- Hands-on experience with Palo Alto NGFW (Mandatory).
- Experience with Panorama and GlobalProtect.
- Strong knowledge of NAT, Security Policies, High Availability (HA).
- Hands-on experience with IPSec VPN, SSL VPN, App-ID, and User-ID.
- Good understanding of TCP/IP, OSPF, and BGP.
- Experience using Wireshark and tcpdump for troubleshooting.
- Excellent troubleshooting, analytical, verbal, and written communication skills.
- Customer-facing support experience is mandatory.
- PCNSE certification is preferred.
📌 Customer Support Executive NGFW (New Delhi)
🏢 Trantor
📍 New Delhi
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