We are looking for an Trainee / APM to drive AI-powered Voice & Chat BOT initiatives across Sales and Customer Support journeys, focusing on automation, performance optimization, and customer experience.
Key Responsibilities:
- Identify and develop AI BOT use cases across sales and support .
- Write explicit BRDs/PRDs, define conversation flows, fallback logic, and process documentation.
- Track and analyze key KPIs such as bot adoption, resolution accuracy, conversion rate, and cost per outcome.
- Perform funnel analysis and RCA to improve bot performance and customer experience.
- Collaborate with cross - functional teams to drive API integrations, intent design, UAT, and successful execution of AI-driven workflows.
Skill Requirements:
- 0-3 years experience in Product Management, preferably AI-driven product roles.
- Strong analytical, documentation, and process design skills.
- Basic understanding of AI/ML, NLP, Voice BOTs, APIs, and CRM workflows preferred.