Job Description: Cash Application Coordinator Accounts Receivable (AR)

The Cash Application Coordinator will lead and manage day-to-day operations of the Cash Application team within the Finance Shared Services Centre. This role ensures accurate and timely posting of customer payments across ACH, wire, lockbox, credit card, and cheque transactions. Responsibilities include reconciliation, reporting, stakeholder coordination, and driving process improvements to minimize open payments and aged receivables.

Key Responsibilities

- Process Management

- Act as first point of escalation for the team.
- Coordinate coverage across shifts and priorities.
- Prepare reconciliations and business reports.

- Cash Application Operations

- Post customer payments via ACH, wire, credit card, lockbox, and cheque.
- Investigate and resolve discrepancies, deductions, and unapplied cash.
- Maintain accurate customer account records.
- Process refunds, tax adjustments, and write-offs per policy.

- Stakeholder Management

- Collaborate with Sales, Customer Service, Collections, Treasury, and Operations.
- Review AR aging reports, identify risk accounts, and drive corrective action.
- Present operational metrics, dashboards, KPIs, and management reports.
- Serve as primary contact for escalations with US/EMEA stakeholders.

- Continuous Improvement

- Ensure compliance with audit standards.
- Support internal/external audit requests.
- Identify and implement automation/process improvements.

Must-Have Qualifications

- B.Com/B.Com Hons/M.Com/MBA (Finance).
- 9+ years in Accounts Receivable, Cash Application, Collections, or O2C.
- 5+ years hands-on Cash Application experience.
- 3+ years as Team Coordinator/Work Lead.
- Proficiency in SAP and BlackLine for AR/Cash Application.
- Experience supporting US/EMEA stakeholders across time zones.
- Knowledge of withholding tax, VAT/GST, and related deductions.
- Solid analytical, problem-solving,



and stakeholder management skills.

Preferred Qualifications

- Shared Services Centre/GBS experience.
- Exposure to multi-country operations, currencies, and global banking platforms.
- Advanced MS Excel (Pivot Tables, VLOOKUP/XLOOKUP, data analysis).
- Experience in process transitions, training, and stabilization.
- End-to-end O2C process knowledge.
- Track record in continuous improvement and automation initiatives.

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Contact

Almas Khan

[email protected]

📌 Cash Application Analyst (Delhi)
🏢 PERSOL
📍 Delhi