Roles and Responsibilities

- Serve as the first point of contact for customers seeking technical assistance over phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Coordination with senior officials in the USA office.
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team and build good customer rapport.
- Identify and suggest possible improvements on procedures

Desired Candidate Profile

- Able to speak fluently in both English and Hindi with international customers




- Proven experience as a help desk technician or other customer support role
- Ability to diagnose and resolve basic technical issues
- Ability to do basic math and to do time based calculations
- Tech savvy with working knowledge of office automation products, databases and remote operations
- Positive understanding of computer systems, mobile devices and other tech products
- Excellent communication skills and Phone etiquettes
- Customer-oriented and cool-tempered
- Willing to work in night shifts and on weekend shifts
- Any Graduate and Undergraduates and freshers can apply

Nice to have:

- Prior experience in BPOs with International Voice support
- Domain expertise in Trucking and Logistics
- Experience with customer ticketing systems like Zendesk
- Ability to work using Office Packages such as Spreadsheets, Documents and Presentations

📌 Customer Support Executive , US Shifts, Voice, Remote (New Delhi)
🏢 rigbot.com
📍 New Delhi