Role Purpose

Drive customer experience and engagement initiatives across the region by working closely with stores, regional, and corporate teams to improve in-store customer experience, strengthen repeat customer engagement, and drive key CX metrics like NPS and CSAT through structured programs and operational improvements.

Key Responsibilities

- Drive adoption and execution of defined customer journey and in-store experience standards across stores in the region.
- Drive improvement in customer experience metrics including NPS, CSAT, Google Reviews, and other customer feedback channels.
- Translate customer feedback and business data into actionable insights and improvement opportunities.
- Work with store, regional, and corporate stakeholders to improve customer satisfaction, service quality, and frontline experience delivery.
- Drive customer retention and engagement programs for repeat and high-value customers to improve loyalty and repeat business.
- Plan and execute occasion-led and business-led customer engagement initiatives across the region.
- Ensure regular tracking, governance, and reporting of customer feedback data, action plans, and store-level closures.




- Collaborate with internal teams, store leadership, and external partners for smooth execution of customer experience initiatives.
- Monitor key customer touchpoints from store entry to exit and drive improvements in overall customer journey experience.
- Share periodic insights, performance updates, and improvement recommendations with regional leadership teams.

Key Skills Required

- Solid customer-centric mindset with good understanding of sales, retail customer behaviour, and customer journey management
- Basic analytics and ability to interpret customer, sales, and operational data to identify trends and improvement opportunities
- Understanding of Customer Experience metrics such as NPS, CSAT, and customer feedback systems
- Experience in retail operations, service quality, or customer experience and engagement programs
- Strong stakeholder management, coordination, and execution capability across frontline and cross-functional teams
- Good communication and interpersonal skills (regional language preferred)

📌 Regional Customer Experience Manager (Tamil Nadu)
🏢 PeopleLogic Business Solutions
📍 Tamil Nadu