- 24X7 Monitoring of network events, alarms and ticket creation.

- Alarms filtration and Ticket raising based on business rules.
- Ticket co-relations and assignment to correct resolver group.
- Perform Alarm-Event correlation, Service Impact Assessment.
- Notify Retail/Wholesale Service Provider of incidents - outage notifications.
- Support and execute the Real Time Change Management (Planned Outage) process.
- Maintain "Work logs" for each tickets.

Qualifications:

2-4 Years of experience in:

- Basic Telecommunications network understanding
- Basic Knowledge of Access Technologies (FTTx and HFC)
- Understanding of alarms and ability to identify service impact
- Positive written English and communications skills
- Netcool, Remedy, E6000 (CMTS), , NxT, Tableau, knowledge preferred
- Should have fair understand of Broadband network and ability to identify faulty segment (Access, Backhaul, Core etc.)
Shift.

- 24 x7 rotational shift including Australia business hours shift from 2:30AM to 11:30AM
- Andriod phone with Version 15 and above

📌 Customer Service Executive - Network Operations Support (Tamil Nadu)
🏢 Tata Communications
📍 Tamil Nadu