Role: Lead Salesforce Engineer
Position Type: Full-Time Contract (40hrs/week)
Contract Duration: 5 months
Work Schedule: 8 hours/day (Mon-Fri)
Location: 100% Remote, but must be in office for 1st weeks (Wed/Thurs) - Hyderabad, India

Overview
The Lead Salesforce Engineer will provide development leadership and technical direction for a Salesforce Service Cloud implementation supporting contact center operations. You will design and build scalable solutions, guide best practices, and deliver integrations and enhancements that improve customer experience across a global, multi-site workplace.
Key Responsibilities

- Architect complex technical Cloud CRM solutions on Salesforce/Force.com.
- Design and deliver advanced customizations using Apex, Lightning (Aura/LWC), and JavaScript.
- Integrate multiple cloud and on-premise technologies with the Salesforce platform, including extensive API-based integrations.
- Operate partially within the US Eastern time zone to align with US-based teams.
- Deliver day-to-day code changes and enhancements on the Salesforce CRM platform.
- Guide project team members to ensure Salesforce best practices are embedded in the solution.
- Run workshops with business teams and communicate configuration vs code trade-offs.
- Translate functional requirements into Salesforce features and technical designs.
- Mentor junior engineers in Salesforce development, integrations, and best practices.
- Oversee vendor and internal team code reviews and quality standards.




- Serve as application SME for global deployment; educate stakeholders on current and planned capabilities aligned to the Salesforce product roadmap.
- All other duties as assigned.

Required Qualifications

- 8+ years experience as a developer on an enterprise CRM solution (Salesforce).
- 6+ years experience as a Salesforce Developer within Service Cloud.
- Current Salesforce Developer and Administration certifications.
- Strong hands-on experience with Apex Classes/Triggers, Apex test frameworks (Mocks/Test classes), enterprise patterns, and Lightning (Components + LWC).
- Extensive experience integrating Salesforce with third-party systems via APIs.
- Experience leading and mentoring technical resources and contributing to large-scale implementations.
- Strong communication skills across technical and non-technical audiences.
- Comfortable working independently in a fast-paced environment with tight deadlines.

Preferred Qualifications

- Experience implementing digital contact center solutions such as Omni-Channel, Email, and Social.
- Experience with Platform Events, AppExchange products, and Batch Apex.
- Salesforce Agentforce experience.
- NICE call center CTI integration experience.
- Integration experience with AWS.
- Salesforce GenAI exposure.
- Experience in e-commerce and other fast-paced environments.
- Agile delivery experience.

", Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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