As a Supervisor in the Benefits Support Services team, you will lead a team of analysts and specialists responsible for delivering high-quality benefits administration and support to TriNet's clients and their worksite employees (WSEs). You will manage team performance, coach and mentor staff, oversee escalations, and drive process improvements. This role requires strong leadership, analytical thinking, and a deep understanding of benefits operations and compliance.

Team will be responsible for managing a broad range of HR and benefits-related processes, including employee data updates, benefits reporting, and support for service orders and rehires. Key responsibilities span COBRA administration and compliance, FSA/HSA claims processing and adjudication, 401(k) plan support, and end-to-end Leave of Absence (LOA) management. The position involves handling escalations, coordinating with third-party vendors, ensuring data accuracy across systems, and maintaining compliance with regulatory standards. Strong attention to detail, effective communication, and the ability to manage multiple workflows are essential for success in this role.

Key Responsibilities

- Coach and mentor team members; manage attendance, performance, and workload prioritization
- Define individual goals, KPIs, and performance metrics; conduct regular performance reviews and corrective actions
- Oversee process improvements and documentation; recommend system enhancements for scalability and accuracy
- Handle escalated issues and ensure resolution meets quality and compliance standards
- Collaborate cross-functionally with internal teams to support departmental initiatives and build strong partnerships
- Perform other duties as assigned and ensure compliance with company policies and standards





Qualifications

Education

- Bachelor's/Master's degree in Human Resources, Business Administration, or related field (preferred)

- Equivalent experience in benefits administration or HR operations will be considered

Experience

- Minimum 3-5 years of experience in benefits administration or customer support services

- 2+ years experience in a supervisory or team lead role is preferred

- Experience in a PEO or HR outsourcing environment is a plus

Preferred Certifications

- Certified Employee Benefits Specialist (CEBS) International Foundation of Employee Benefit Plans

- Certified Payroll Professional (CPP) if managing payroll-linked advantages

Skills Competencies

- Proficiency in benefits administration platforms and Microsoft Office Suite

- Strong analytical and problem-solving skills

- Excellent communication and interpersonal abilities

- Ability to manage remote teams across time zones

- Detail-oriented with strong organizational and time management skills

- Experience in process improvement and documentation

- Ability to handle escalations and resolve complex issues effectively

Work Environment

- Work in a clean, pleasant, and comfortable office work setting. The work workplace characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.
- This position is 100% in office.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Supervisor, Benefits Support Services (Telangana)
🏢 Trinet Group
📍 Telangana