- Manage overall store operations and ensure achievement of sales targets.
- Lead, motivate, and develop the store team to deliver excellent customer service.
- Drive customer engagement, conversion, and retention initiatives.
- Monitor inventory, stock replenishment, and shrinkage control.
- Ensure visual merchandising and store presentation standards are maintained.
- Handle customer queries, escalations, and service recovery effectively.
- Track daily, weekly, and monthly store performance metrics.
- Ensure compliance with company policies, SOPs, and operational standards.
- Coordinate with internal teams for smooth store functioning.
Key Requirements:
- Graduate/MBA preferred.
- 4–8 years of retail store management experience.
- Robust leadership, team management, and customer-handling skills.
- Proven track record of achieving sales and operational targets.
- Good communication and interpersonal skills.
- Experience in lifestyle, fashion, jewelry, watches, or premium retail is preferred.