Role & responsibilities

- Serve as the primary point of contact for stakeholders, ensuring timely support, effective query resolution, and smooth communication for all the marketing campaign services.
- Own end-to-end service delivery, ensuring SLAs, KPIs, and client commitments are consistently.
- Collaborate with cross-functional teams (Ops, WFM, Quality, Training, Insights) for flawless execution.
- Lead project planning, execution, monitoring, and closure while managing scope, timelines, and resources.
- Anticipate risks, develop mitigation strategies, and ensure seamless business continuity.
- Provide regular executive-level reporting and performance insights to leadership and clients.

Preferred candidate profile

- 2+ years of experience in the Japanese Language.
- Excellent communication,



stakeholder management, and conflict resolution skills.
- Solid analytical and decision-making skills for complex, multi-region operational challenges.
- Drive standardization of processes, tools, and best practices across teams to ensure quality and operational efficiency.
- Strong background in client management, operations, and project governance.
- Ability to proactively manage risks and handle escalations to ensure smooth and timely issue resolution.
- Experience in managing global or multi-market operations while ensuring effective stakeholder alignment.

📌 Japanese Language Expert/ (Haryana)
🏢 WPP Production
📍 Haryana