Role & responsibilities

- Identify, debug and troubleshoot break fix issues and take it to a resolution
- Automate the proactive detection and prevention of SLA breaches, outages, and issues, before it impacts customers
- Configure observability and monitoring platforms to send actionable alerts, and create automated SOPs for such alerts
- Provide Level 4 support for the system within agreed service levels
- Implement and manage the effectiveness of Incident, Service Request, Change and Problem management processes for the services area
- Provide daily/weekly report for overall health of the cloud platform and effectiveness of automation, monitoring for incident prevention and resolution
- Responsible for the maintenance of system configurations and process documentation, operating procedures, and infrastructure support documentation
- Work closely with business teams and DevSecOps teams on for activities related to supporting the IAM service offerings

- 10+ years Experience in a Software Support role.
- Solid understanding of Cloud offerings - AWS or Azure preferred
- Hands-on experience in internals of cloud components (ex. Public Cloud, Containers,
- Kubernetes, Applications, APIs)
- Database : Extensive experience in database operations & SQL




- Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
- Experience working with global Customers and strong customer focus
- Excellent written and verbal communication skills
- Knowledge of Application Performance Monitoring (APM) and Site Reliability Engineering(SRE)
- Identity and Access Management domain knowledge is a preference
- Hands-on implementation/maintenance experience of the IGA platform is a preference
- IGA: Saviynt or Sailpoint or relevant Experience with SSL Certificates and SSO technologies is a preference
- Bachelors degree or an equivalent experience
- 10+ years of industry experience in design, development, customization, configuration, deployment of cloud platforms, automation frameworks, database systems.
- Experience in one of the public cloud platforms AWS or Azure
- Passionate about operating and scaling cloud services per the expected SLA and constantly looking into data for operational insights
- Knowledge of Java/J2EE and SQL Experience with ticketing systems, monitoring and automation platforms ex: Freshdesk, Datadog, Prometheus, Grafana, RunDeck
- Understanding of SLAs and the importance of being within SLAs

📌 Associate Principal Technical Support Engineer - IAM (Karnataka)
🏢 Saviynt
📍 Karnataka