Dear Aspirants,

Greetings from ReSource Pro!!!.

We are hiring!!!

We are hiring!!!

We are hiring!!!

Thank you for exploring a career at ReSource Pro.

With reference to call received from Resource Pro, we would like to inform you we are Hiring for Associate, SDU at ReSource Pro.

Email ID - [email protected]

Phone number - (phone hidden)

Purpose of the Position

The role holder is responsible for meeting quality, productivity, and turnaround time standards, communicating clearly with clients via real-time phone calls and email, identifying processing discrepancies, and supporting operational accuracy. More specifically, the role supports daily accounting-related service workwith a particular focus on financial reconciliation and discrepancy identificationby following defined procedures carefully and maintaining precision.

Principal Responsibilities

1. Processing Operations 70%

- Operate client systems and process insurance and accounting-related tasks (such as financial reconciliation and tracking inflows/outflows) accurately and efficiently.
- Follow established procedures step by step and apply them correctly across different work scenarios.
- Review task information carefully, identify missing, inconsistent, or unclear information, and take appropriate action based on procedures.
- Meet defined quality, productivity, and turnaround time standards.
- Comply with ReSource Pros Information Security policies and client information security requirements.

2. Client Communication 15%





- Provide timely support by conducting direct phone calls or emails with clients on procedure- or task-related matters (spoken English is required).
- Communicate with clients using clear, polite, and well-structured written English.
- Respond to client requests promptly and escalate concerns to the supervisor when needed.

3. Problem Identification & Other 15%

- Identify discrepancies between data received and client system records; investigate by accessing relevant systems to locate the root cause or gap.
- Escalate identified issues in a timely manner with clear, structured descriptions of the discrepancy and supporting findings.
- Conduct assigned auditing tasks and track data accurately via Case Tracker.

Key Requirements / Success Factors

- Able to learn recent tasks, guidelines, and working rules quickly.(Applied Learning)
- Strong attention to detail and precision, especially in number-based and calculation-heavy work.(Quality Orientation)
- Clear and professional communication skills in both spoken and written English. (English)
- Able to work under pace, volume, or shifting priorities while maintaining acceptable quality. (Stress Tolerance)
- Able to identify discrepancies and inconsistencies through careful, step-by-step investigation. (Problem Identification)
- Reliable ability to follow structured procedures precisely and consistently. (Follow Procedure)
- Basic numerical aptitude and working knowledge of Excel formulas and calculations.

📌 Service Delivery Associate/ Analyst (Karnataka)
🏢 ReSource Pro
📍 Karnataka