Qualifications Skills

- Understand omni channel communication technologies and their role in the contact center

- 2+ years of experience as a product support engineer

- Valuable listening and comprehension skills

- Quick on your feet while consultatively working with the end customer to implement the solution

- A natural ability to dig in and resolve technical issues in structured manner

- Have a commitment to excellence in taking care of our customers and expect the same from others

- Windows operating systems, MS SQL, IIS

- Hands-on experience on log analysis and troubleshooting

- Familiarity with IP Networking, SQL, REST APIs, and Linux

- Experience working with one or more contact center software suites such as Cisco UCCE, Amazon Connect, NICE inContact, Twilio, Avaya, or Genesys

- Previous experience with outbound contact center products is a plus.

Key Skills

- Contact Center Outbound
- API
- Linux
- SQL
- AWS

Shift: Night Shift Work mode: Work from office

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Technical Support Engineer (Karnataka)
🏢 Five9
📍 Karnataka