Process: Voice Process | Email Process | Chat Process | Customer Care
Process Type: Domestic & International
Location: Gurgaon
Experience:
Fresher / 03 Years
Qualification:
12th Pass / Graduate (Any Stream)
Job Description:
We are hiring Customer Support Executives for a leading BPO in Gurgaon. The ideal candidate should have strong communication skills and a customer-centric approach to handle customer queries across voice, email, and chat processes, ensuring timely and effective resolutions.
Key Responsibilities:
- Handle inbound & outbound customer interactions via calls, emails, and chat
- Resolve customer queries, issues, and complaints efficiently
- Provide accurate information regarding products and services
- Deliver high-quality customer care and support
- Maintain customer records, call logs, and interaction details
- Follow company processes, quality standards, and compliance guidelines
- Ensure customer satisfaction and positive service experience
Required Skills:
- Positive verbal and written communication skills (English & Hindi)
- Strong listening, problem-solving, and interpersonal skills
- Basic computer knowledge (Email, CRM, MS Office)
- Customer-friendly and professional attitude
- Comfortable working in rotational shifts
Preferred Skills:
Prior experience in BPO / Customer Support (added advantage)
Freshers with good communication skills are welcome
Contact Details:
Contact Number: (phone hidden)
(Call/Whatsapp)
📌 Customer Care Executive (Haryana)
🏢 CIEL HR
📍 Haryana
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