- Role & responsibilities

- Handle customer complaints and provide appropriate solutions within defined timelines, ensuring follow-up until resolution.
- Convert inquiries into sales.
- Follow up regularly on warm and cold leads to maximize conversion opportunities.
- Provide accurate, valid, and complete information to customers using the right tools and resources.
- Maintain records of customer interactions, update account information, and manage documentation accurately.
- Identify and assess customers needs to achieve high satisfaction levels.
- Manage large volumes of incoming calls efficiently and prioritize based on urgency.
- Build and maintain robust relationships with customers through open and positive communication.

Preferred candidate profile

- Should have 6 months - 1 year of Experience in Customer support through telecalling ( Inbound / Outbound calls )
- Should be proficient in English and Hindi Mandatory, knowing regional language is a plus.

📌 Customer Support Executive (Karnataka)
🏢 NoBroker
📍 Karnataka