Key Responsibilities:The Senior Manager – Operations & Delivery will be responsible for, including but not limited to- Drive day-to-day business operations and execution across the India office.- Serve as the primary point of contact for the India office, working closely with US leadership to ensure seamless execution of business operations, client engagements, recruitment, and delivery initiatives.- Partner closely with US leadership to execute strategic initiatives and operational priorities.- Support client delivery by managing resource planning, staffing coordination, onboarding, and delivery execution.- Work closely with Sales, Recruitment, and Delivery teams to ensure timely fulfillment of client requirements.- Personally support hiring for critical Sales, Marketing, IT, and leadership positions across India and the US whenever required.- Meet with clients, prospects, and partners to support business development, operational reviews, delivery discussions, and relationship management.- Represent the India office in client meetings and act as a liaison between India operations and the US leadership team.- Support the US office with proposal discussions, client presentations, solution reviews, and operational initiatives.- Monitor resource utilization, delivery performance,



and operational KPIs to ensure business objectives are achieved.- Resolve operational challenges and client escalations while maintaining high levels of customer satisfaction.- Identify and implement process improvements to enhance operational efficiency, delivery quality, and overall business performance.- Prepare and present regular operational updates, hiring progress, delivery metrics, and business insights to leadership.Travel within India and occasionally internationally as business needs require .Required Qualifications:- Bachelor's degree in Business Administration, Engineering, Information Technology, or a related field.- 8–12 y ears of experience in IT Services, Staffing, SaaS, or Technology organizations.- Strong experience in Operations, Delivery, Client Management, Recruitment, and Business Execution .- Experience supporting Sales, Marketing, and Technology organizations.- Experience working with both India and US stakeholders.- Strong understanding of resource planning, staffing, delivery operations, and client management.- Excellent communication, presentation, stakeholder management, and problem-solving skills.- Ability to independently manage multiple priorities and drive business outcomes in a fast-paced environment.- Willingness to travel for client meetings and business engagements.Preferred Qualifications:- Experience working in a startup or high-growth technology environment.- Exposure to SaaS, AI, Healthcare Technology, or IT Consulting businesses.- Experience working directly with executive leadership and enterprise clients.- Solid understanding of recruitment, business operations, and client delivery functions.

📌 Senior Manager - Operations & Delivery (Nalgonda)
🏢 Charter Global
📍 Nalgonda