Job Summary We are seeking a dedicated and customer-focused Patient Calling Customer Service Representative to manage outbound and inbound communication with patients for U.S. healthcare providers. The candidate will assist patients with appointment scheduling, billing inquiries, insurance-related questions, payment reminders, and general support while ensuring HIPAA compliance and delivering excellent customer service. Key Responsibilities Handle inbound and outbound patient calls professionally and courteously Schedule, reschedule, and confirm patient appointments Explain patient balances, invoices,



and billing statements Assist patients with basic insurance-related inquiries Update patient demographics and account information accurately Follow up with patients regarding unpaid balances and payment plans Document call details and notes accurately in the system Coordinate with provider offices and billing teams as required Maintain HIPAA compliance and patient data confidentiality Meet daily productivity, quality, and performance targets Required Skills Communication Skills Excellent verbal communication skills in English Neutral accent with skilled phone etiquette Strong active listening and empathetic communication skills Technical Skills Basic understanding of U.S. healthcare processes Familiarity with EMR/EHR systems preferred Good typing speed and documentation skills Working knowledge of MS Excel and email communication Preferred Knowledge Basics of medical billing Understanding of insurance terminology Knowledge of prior authorization processes Patient eligibility verification Educational Qualification Graduate in any discipline preferred Healthcare certification will be considered an added advantage Salary: 3.6 LPA + incentives based on performance

📌 Customer Services Representative (Csr) (Surat)
🏢 Meditab India
📍 Surat