Job Title: Team Lead – German Operations / Customer Support / Client ServicesLocation: JaipurJob Type: Full timeResponsibilities- Team Leadership & People Management- Lead, motivate, and manage a team of German-speaking customer service or operational representatives.- Conduct regular 1-on-1 meetings, performance reviews, and coaching sessions to support team growth.- Handle recruitment, onboarding, and training of current team members in alignment with company standards.- Foster an inclusive, positive, and accountable team environment.- Operations & Quality Management- Monitor team performance, daily workflows, schedules, and resource allocation to meet KPIs and SLAs.(CSAT, Shrinkage, Attrition)- Perform quality audits on communications (calls, emails, chat) in German to ensure brand consistency and standard compliance.- Identify operational bottlenecks and implement process improvements.- Serve as the primary point of escalation for complex client issues requiring native/near-native German fluency and high-level problem-solving.- Stakeholder & Client Communication- Maintain fluent,



professional communication in both German (C1/C2) and English.- Prepare and present weekly/monthly operational reports to senior management and key stakeholders.Qualifications- Language & Communication- German: Native or C1/C2 level proficiency (written and spoken) is mandatory.- English: Business fluent (written and spoken).Experience- 3+ years of total experience in customer support, operations, or client-facing roles.- 1.5 years – 2+ years of proven leadership experience as a Team Lead.- Prior experience dealing with clients/customers in the German Process.Required Skills- Strong leadership, conflict resolution, and people management skills.- Excellent data analytical skills with the ability to translate operational metrics into actionable insights.- Proficiency with CRM systems (Zendesk) and team collaboration tools (e.G., MS Office, Slack, MS Teams).- Strong time-management and multi-tasking abilities in a fast-paced environment.

📌 Team Lead – German Operations / Customer Support / Client Services (Kota)
🏢 Digivance Solutions
📍 Kota