Location: Q City, HyderabadWork Schedule: 5 Days Working | 2 Rotational Week OffsShift: Night Shift (Mandatory)Transportation: Two-way Cab Facility ProvidedEligibility Criteria- Graduate in any discipline.- Minimum 2 years of experience in international customer service, supporting chat or mobile messaging channels .- Comfortable working in night shifts and rotational week offs .- Typing speed of 50 WPM or above with 90% accuracy .- Strong web navigation and internet research skills.- Basic troubleshooting knowledge.- Ability to multitask and efficiently switch between multiple screens, tools, and applications.- Excellent verbal and written communication skills.Key Responsibilities- Deliver exceptional customer support by responding to customer inquiries through web chat, mobile messaging, and other digital communication channels .- Build strong customer relationships by adopting a consultative approach, understanding customer needs,



and providing effective first-contact resolution.- Identify opportunities to recommend relevant products and services based on customer requirements.- Meet and exceed quality standards, compliance requirements, and productivity targets.- Navigate multiple systems and applications to efficiently resolve customer queries and enhance their digital experience.- Accurately document customer interactions, including payment information, personal detail updates, address changes, and travel notifications.- Ensure every customer interaction is handled professionally while maintaining high levels of customer satisfaction.- Collaborate with internal teams to resolve complex customer issues within defined service levels.Required Skills- International Customer Support- Live Chat Support- Mobile Messaging Support- Customer Relationship Management- Robust Typing & Documentation Skills- Multitasking & System Navigation- Basic Technical Troubleshooting- Excellent Written & Verbal Communication- Customer Resolution & Problem Solving- Attention to Detail

📌 Customer Support Specialist (Mahbubnagar)
🏢 AS Technology
📍 Mahbubnagar