Role Overview We are hiring an Account Manager (SMB) to manage and grow a portfolio of existing customers at MyOperator. You will act as a trusted advisor to SMB clients, helping them maximize value from MyOperator’s communication platform (WhatsApp API, IVR, AI bots). MyOperator is a Business AI Operator redefining customer communication through a unified platform that integrates WhatsApp, calls, and AI-powered chat and voice bots for seamless communication automation. Supporting a messaging-first and always-on world, MyOperator offers solutions like verified WhatsApp Business API, call management, campaign management, and GenAI-powered chatbots and voicebots. Renowned for its ease of use and customer experience excellence, the platform is highly rated across various review platforms. Own a portfolio of 50–150 SMB accounts with complete revenue responsibility Achieve revenue targets from existing accounts (₹2L–₹5L/month depending on portfolio)



Proactively identify churn risks and implement retention strategies Ensure high CRM hygiene (Zoho/HubSpot/Salesforce) and accurate forecasting Coordinate with support/product teams for issue resolution and account growth SMB clients across Real Estate, Education, Healthcare, E-commerce, and Services 1–3 years of experience in Account Management / Customer Success / B2B Sales ~ Experience in renewals, upselling, or revenue ownership (not just support)~ Experience using CRM tools (Zoho, HubSpot, Salesforce)~ Basic data handling skills ( Excel, reporting, tracking metrics ) Experience in CPaaS / SaaS / Communication platforms Prior experience managing high-volume SMB accounts Exposure to customer lifecycle management (onboarding → renewal) Candidates from pure B2C / retail / showroom sales backgrounds Profiles limited to customer support with no revenue ownership Candidates without exposure to CRM tools or account tracking

📌 Digital & Data Executive (Delhi)
🏢 MyOperator
📍 Delhi