Experience: 5-12 Years

Work Location: Chennai

- Provide remote technical assistance and design consultation.
- Perform log/failure analysis across a variety of equipment looking for a specific set of failures and addressing those as they arise.
- Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Use multiple applications to manage cases, document and troubleshoot.
- Interact with customers for new/existing cases to capture all the information needed to properly identify and resolve cases & enter all relevant data and updates into the ticketing system.
- Monitor open tickets for current communication or action requirements.




- Engage and assist field engineers with hardware replacement procedure.
- Escalate cases according to severity or type based on internal procedures.
- Contribute to Root Cause Analysis for quality escapes & use knowledge - bases to share information about known issues.
- Assists in the creation of product support documents and network training material, as required & working continuously on a task until completion and /or referral to third parties, as appropriate.

Mandatory Skills:

- Server Hardware Support
- Dell Server
- HP Server
- IBM Server
- Blade Server

📌 Server Hardware Support (India)
🏢 Neurealm
📍 India