Job Type: Full-time

Working experience: No Experience

Customer Success Manager InternPipeline AI · Remote (Strong overlap with US Hours) · InternshipAbout Pipeline AIPipeline AI is an early-stage AI company building intelligent revenue and outbound platforms for modern GTM teams. We help teams plan smarter and execute with confidence. We're moving quick, and every hire here owns a piece of something real.About the RoleWe're looking for a Customer Success Manager Intern to own the operational and strategic backbone of how we deliver value to clients.This is a 3-month internship with conversion to a full time role based on performance. This is a high-ownership role at an early-stage company. You'll ensure the team is executing against existing processes with consistency, identify gaps as we grow, and evolve our playbooks and SOPs accordingly. You'll be the guide, the problem solver, and the standard-setter for how our CS team operates and how our clients succeed.What You'll DoLead and develop a team of Customer Success Associates, coaching them to run client engagements end-to-end with quality and consistencyEnsure the team is following established SOPs and playbooks, proactively identifying gaps and updating or creating new ones as the business evolvesGuide associates in developing client-facing GTM strategies,



defining ICPs, and building campaign personas tailored to each client's goalsAct as the internal escalation point and strategic advisor when associates need direction on complex client situationsDrive high efficiency and output standards across the team, setting clear expectations and holding the barTranslate customer feedback, reviews, and experience signals into structured product inputs for the tech team, serving as a critical bridge between clients and the product roadmapContinuously refine how the CS team operates as Pipeline AI scalesWhat We're Looking ForMBA required2 to 4 years of pre-MBA experience in client-facing, consulting, or fast-paced operational rolesBackground in computer science or technology is a strong plusFamiliarity with AI, particularly AI in outbound sales and GTM tools like Clay, Apollo, or AI SDR platforms is a plus; willingness to learn is what matters mostStrong business acumen with the ability to think both strategically and operationallyA builder mindset, energized by ambiguity and comfortable with changeExcellent communicator and natural coachCompensationInternship Stipend: INR 40,000 to 60,000 per monthFull-time Salary (upon conversion): INR 14 to 16 LPA

📌 Customer Success Manager - Intern (Ghaziabad)
🏢 Pipeline AI
📍 Ghaziabad