About the Role We're looking for an Operations Manager to own the complete learner journey — from batch planning and enrollment through to course completion — while also managing instructor coordination, university partnerships, and a learner support team. This is a hands-on, high-ownership role for someone who genuinely cares about learner outcomes and thrives in a fast-moving, learner-first environment. Educational background is not a filter for this role — we care about relevant experience and the right attitude: someone who solves problems proactively and consistently puts learner interests first. What You'll Do Class & Batch Operations Plan and schedule batches across programs, including instructor allocation and timelines Coordinate closely with instructors on scheduling, content readiness, and session delivery Monitor batch health (attendance, engagement, progress) and act on issues early Learner Support & Success Own learner onboarding and ensure a smooth start to every batch Manage enrollments end-to-end, keeping the process accurate and on time Build genuine relationships with learners — be their trusted point of contact for queries and escalations Track and improve course completion rates through timely, proactive interventions Partner & Stakeholder Management Manage day-to-day relationships with university/institutional partners Act as the key liaison between instructors, partners, and internal teams to unblock issues quickly Team & Budget Management Lead and mentor a team of operations/learner support executives Own program budgets,



balancing cost discipline with learner experience and quality Quality & Continuous Improvement Bring a quality-first mindset to every touchpoint, from onboarding documents to session delivery Use data, learner feedback, and AI tools to continuously refine processes What We're Looking For Experience in operations, program management, or learner/customer success (education or Ed Tech background strongly preferred, not mandatory) A genuine problem-solver who puts learner interests first, even when it's inconvenient Experience managing teams and coordinating across stakeholders (instructors, partners, internal functions) Working comfort with budgets and basic financial tracking Hands-on exposure to AI tools — this is a must-have, whether for productivity, learner support, content, or operations workflows A genuine learning attitude — comfortable picking up new tools and ways of working quickly Willingness to work weekends and adaptable shifts, including early mornings and late nights, based on batch schedules Education No specific degree is required. We're evaluating experience, judgment, and attitude — in addition to academic pedigree. Good to Have Experience in the education/upskilling industry, especially with batch- or cohort-based learning models Prior experience managing university or institutional partnerships Work Schedule This role requires flexibility, including weekend availability and early-morning/late-evening shifts, aligned with batch timings and learner needs.

📌 Operations Manager (Karnataka)
🏢 Edureka
📍 Karnataka