We're looking for a sharp, empathetic Customer Support Associate to be the first point of contact for our customers across email, Whats App, and social platforms. You'll be working US hours, supporting a growing community of early adopters and Kickstarter backers who are invested in what we're building. This isn't a scripted support role; you'll need to think onyour feet, understand the product deeply, and communicate with warmth and clarity. What You'll Do
- Handle customer queries across email, Whats App, and other social media platforms promptly and professionally
- Manage and update customer records using CRM tools
- Identify patterns in customer feedback and flag them to the team
- Coordinate with internal teams on order, shipping, and product-related issues
- Maintain a consistent brand voice across all customer touchpoints
- Support community management on Facebook and Whats App groups What We're Looking For
- Maximum 4 years of experience in a customer support or customer success role
- Proficiency in CRM platforms
- Comfortable using AI tools for drafting, summarizing, and improving responses
- Hands-on experience with Meta Business Suite
- Strong written English; transparent, warm, and professional
- Ability to work independently during US business hours
- Someone who genuinely enjoys helping people and takes ownership of problems Nice to Have
- Prior experience supporting a D2 C, health tech, or wellness brand
- Familiarity with Kickstarter or crowdfunding customer journeys
- Experience managing Meta Business and online community groups This is an entry to mid-level role. Budget: 5 LPA (with quarterly incentives) Timings: 8:00 PM to 6:00 AM IST Mode: Hybrid (mostly remote with occasional visits to the office) Industry: Wellness and Fitness Services Employment Type: Full-time