Location: Pune Employment Type: Full time Experience: 7–8 years Qualification: BE/B.Tech (Mechanical / Civil / Chemical) Aquatech is a global leader in water purification and critical minerals processing technologies. With over four decades of experience, the company provides solutions in water reuse, desalination, and zero liquid discharge across 60+ countries. To lead and manage service operations across India, ensuring efficient execution, customer satisfaction, revenue growth, and profitability. The role involves strategic oversight of O&M; activities, service delivery, team management, and coordination with sales and project teams. Service Operations Management Oversee end-to-end service operations and O&M; activities across multiple sites in India. Ensure timely execution and 100% on-time delivery of service/work orders. Drive service contract renewals and expand service business opportunities. Monitor service KPIs and implement continuous improvement initiatives. Customer & Key Account Management Manage key customer accounts and maintain strong relationships. Ensure high customer satisfaction and develop lighthouse references. Conduct periodic customer reviews and performance discussions. Financial & Commercial Management Drive revenue realization and ensure timely collection of receivables. Ensure recurring revenue collection without penalties. Support contract negotiations, renewals, and commercial discussions.
Team & Resource Management Lead and manage service teams, including site personnel and regional teams. Ensure effective manpower planning and mobilization for O&M; sites. Coordinate with manpower suppliers and contractors. Build and strengthen service extension teams (direct and dealer network). Sales & Business Support Support sales team with service inputs and customer references. Assist in increasing O&M; enquiry base and pipeline quality. Identify opportunities for service business growth and upselling. Ensure quality, safety, and operational excellence across sites. Training & Development Drive training programs for O&M; teams and service staff. Develop and implement SOPs, manuals, and best practices. Ensure proper MIS reporting, service documentation, and data management. Establish structured quarterly performance review formats with customers. Must-Have Skills & Experience ~7–8 years of experience in service operations / O&M; / EPC projects. ~ Strong experience in managing service teams and multiple sites. ~ Proven track record in customer management and contract renewals. ~ Experience in cost control, budgeting, and revenue management. ~ Knowledge of water treatment / industrial service operations. Experience in water treatment / EPC / industrial equipment projects. Familiarity with SAP or ERP systems. Exposure to multi-location service operations. Leadership and team management Financial acumen