Job SummaryWe are looking for a Salesforce Community Cloud Functional Consultant with robust expertise in Experience Cloud implementations and business process understanding. The ideal candidate should be skilled in translating business needs into scalable portal solutions.Role: Salesforce CX Lead (Support-Experience/Community Cloud)Location:BangaloreMode: HybridExperience:8+ yearsKey ResponsibilitiesGather, analyze, and document business requirementsDesign functional solutions using Salesforce Experience Cloud (Community Cloud)Configure communities including:Templates & themesUser roles, profiles & permissionsPage layouts & navigationDefine customer and partner portal journeysWork closely with stakeholders and technical teamsSupport UAT, training, and go-live activitiesEnsure best practices in usability, performance,
and securityRequired SkillsHands-on experience in Salesforce Experience Cloud / Community CloudStrong understanding of:Community setup & configurationSharing & visibility rulesCase management & knowledge baseExperience with Salesforce Service Cloud or Sales CloudExcellent business analysis & stakeholder management skillsStrong communication skillsPreferred SkillsSalesforce Experience Cloud CertificationKnowledge of CPQ or Service processesBasic understanding of Lightning components (LWC/Aura)Agile/Scrum experienceKey CompetenciesAnalytical thinkingProblem-solvingClient handlingAttention to detailIf you're interested, pls share Cv with [email protected]