- Monitor and process incoming e-mail, chat and phone correspondences on routine issues, helping to troubleshoot and resolve hardware and software issues on F5 products and services.
- Under supervision of more experienced senior product support team members, work through an ISO certified Quality Management System set of defined procedures to build a plan of action and take appropriate action.
- Follows standard practices in dispatching cases according to defined guidelines and builds the support documentation to accurately describe the issue and resolution.
- Participates in ongoing training with F5 products and related technologies.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
📌 Technical Support Coordinator II (Telangana)
🏢 f5
📍 Telangana
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