- Contact Center Customer Service: Technicalprovides post-sale technical customer service to business or end-consumercustomers via phone, online chat, or text including:
- Responding to a high volume of low complexitytechnical inquiries (e.g., equipment or softwareinstallation/activation/troubleshooting, providing technical productspecifications & information on compatibility with other products, etc.)
- Providing responses to customer inquiries basedon pre-determined scripts and other response guidance tools
- Recommending alternative products or services (e.g.,warranties) as part of customer issue resolution
- This position is not compensated based onachievement of sales targets. Work Setting: Typically located in a callcenter environment
- Positions on this level applies subject matterknowledge and understands the specific needs or requirements of specificproblems and applies skills/knowledge thereafter.
- Specialized schooling or previous practicalexperience likely to be required.
- Understands and demonstrates the need to deliverto time, cost and quality and proactively adjusts for changing requirements.
- Ensures that the work within own field of expertise complies with the relevantprofessional discipline.

📌 Customer Experience Professional (Telangana)
🏢 TP
📍 Telangana