ROLE:
• Provide basic to advanced configuration and operational support of telecommunications billing systems
• Assist with day-to-day telecommunications operations, analysis and troubleshooting
• In-depth knowledge of Telecom Billing for retail and bulk customer processes
• Perform billing analysis, invoice review and invoice breakdown
• Work on the allocated tasks and requests based out of the SOPs and can create the SOPs also
• Drive the daily alignment call with customer to update and align the priorities
• Handling of onboarding and off boarding requests for team members
• Maintain technical and end user documentation regarding process and procedure for all application/domain related activities and services in accordance with the Corporate Telecom strategy
• Triage events to provide suppliers/vendors/partners with accurate and adequate information to effectively and efficiently resolve priority incidents and changes
• Understanding of the ITIL processes (ie. Change/Incident/Problem and Service Management)

DESIRED SKILLS & EXPERIENCE:
• 8-10 years of Proven experience in Telecom Billing Operations
• Excellent knowledge of VMS/Basic plus as a mandatory primary skill along with secondary skill SQL/PL SQL, Unix and Windows/IIS




• Good knowledge of ITIL and exposure on service management tool (ie. Service Now is added advantage)
• Ability to articulates and convey information effectively in both group and individual communication lines
• Adaptable to be available for support in supported shifts/timings or as per needs from customer time zone
• Monitoring and ensuring defined SLA parameters. Reasoning of any deviation is to be highlighted or exception process to be initiated regularly.
• Exposure to Monitoring tools (ie. Splunk and Appdynamics)
• Should be able to develop and demonstrate excellent analytical skills and alternatives for resolving the issues.
• Should able to work on continuous improvement in quality and decreasing TAT over the acquired knowledge
• Strong Analytical, debugging and troubleshooting skills and experience supporting and troubleshooting Billing related Incidents, Request
• Experience in handling clients communication, should possess good soft skills in terms of emails, MS teams, phone calls etc
• Effective participation in internal/external review meetings
• Candidate should be able to prioritize the tasks based on customer needs/supervisor guidance or situation and taking to effective closure

📌 OpenVMS System Admin (Telangana)
🏢 Wipro
📍 Telangana