Role & responsibilities

- Own and maintain CMDB data quality, governance, and lifecycle management.
- Design, implement, and optimize CMDB processes, standards, and workflows.
- Manage Discovery, Service Mapping, and integrations with ITSM/ITOM tools.
- Analyze and resolve CMDB data discrepancies, ensuring configuration item (CI) accuracy.
- Collaborate with infrastructure, application, cloud, and operations teams to maintain CI relationships.
- Develop CMDB dashboards, reports, KPIs, and compliance metrics.
- Support audits, change management, incident management, and asset management processes.
- Drive automation and continuous improvement initiatives within the CMDB environment.
- Provide L3 support and technical guidance for CMDB-related issues.

He / She can ensure a 4-shift coverage:

- Morning (6am-3:30pm)
- General (10:30am-7:30pm)
- Afternoon (1pm-10:30pm).
- Night (9:30pm-7am)

Preferred candidate profile

- 5 to 8 years of IT experience with at least 4 + years in CMDB administration and governance.




- Strong experience with ServiceNow CMDB, Discovery, Service Mapping, and ITOM modules.
- Good understanding of ITIL processes, Configuration Management, Asset Management, and Change Management.
- Experience with cloud platforms (Azure, AWS, GCP), infrastructure, and application landscapes.
- Solid analytical, troubleshooting, and stakeholder management skills.
- Experience with scripting/automation (PowerShell, Python, JavaScript) is preferred.
- ITIL Foundation certification preferred; OR Certified Configuration Manager (CCM) OR related Configuration Management certification
- ServiceNow certifications are an added advantage.

Preferred Attributes

- Excellent communication and collaboration skills.
- Ability to work in a global delivery environment.
- Focus on data quality, process excellence, and continuous improvement.

📌 CMDB and Configuration Management Analyst (Telangana)
🏢 Michael Page
📍 Telangana