- Analyze end-to-end operational processes, identify friction points in customer journeys
- Define scalable, tech-enabled solutions to reduce operational inefficiencies across workflows
- Define requirements, validate payloads, and troubleshoot issues across systems
- Work across EMRs, lab systems, reporting engines, CRM, and corporate platforms to enhance customer journey workflows
- Faster turnaround times, improved system adoption across centers
- Seamless data flow across systems
- Create BRDs/FRDs, work closely with development teams
- Lead testing, deployment, and adoption tracking
This is not a coordination role it is a structured problem-solving and execution role.
Requirement: Qualifications & Experience
- 25 years experience in Product / Business Analyst / Ops-Tech role
- Robust understanding of operational workflows
- Experience writing BRDs / FRDs
- Experience working with development teams
- Experience participating in UAT and go-live
- Working understanding of APIs, data flows, and system integrations
- Healthtech / Hospital / Diagnostics experience (preferred)