Department: Medical / Training
Location: Mumbai, Delhi, Bengaluru, Hyderabad, Kolkata, Lucknow
Experience: 2–5 Years (Preferred in Neuro / CNS / Surgical segment)
Job Summary:
We are seeking a qualified and dynamic Nurse Trainer with strong clinical knowledge and excellent presentation skills. The candidate will be responsible for training healthcare professionals, patients, and caregivers on product usage, ensuring effective complaint management, and delivering high-quality field support. The ideal candidate should have experience in Neuro/CNS segments, surgical procedures, and handling needles, along with a solution-oriented approach.
Key Responsibilities:
- Conduct training sessions for doctors on usage of our product “APOSAN”, clinical advantages, and handling procedures.
- Provide hands-on training to patients and their caregivers regarding product application and safety.
- Deliver engaging presentations to healthcare professionals and internal teams.
- Manage and resolve product-related complaints efficiently with a problem-solving approach.
- Ensure minimal complaints through proactive training and guidance.
- Support field teams with clinical expertise and product demonstrations.
- Travel extensively to hospitals, clinics, and healthcare centres for training and support.
- Maintain accurate documentation of training sessions and complaint handling.
Key Result Areas (KRA):
- Effective communication and soft skills while interacting with doctors and patients.
- High-quality presentation and training delivery.
- Active field engagement and relationship building with healthcare professionals.
- Willingness for frequent travel.
- Strong clinical exposure in Neuro / CNS / Surgical / Needle-based procedures.
Key Performance Indicators (KPI):
- Successful onboarding and training of doctors on product usage.
- Ability to clearly demonstrate correct product application techniques.
- Number of patients and caregivers trained effectively.
- Reduction in product-related complaints through proper training.
- Feedback from doctors, patients, and internal stakeholders on training effectiveness.
Required Skills & Competencies:
- Strong product knowledge and clinical understanding.
- Excellent problem-solving and complaint management skills.
- Effective presentation and communication skills.
- Ability to build trust with doctors, patients, and caregivers.
- Hands-on experience in Neuro/CNS, surgical procedures, and needle handling.
- Adaptability and willingness to work in a field-based role.