We re looking for a collaborative, customer obsessed, and operationally disciplined leader to serve as the Corporate Impact operations leader in India

In this role, you will manage and grow teams across Customer Success, Professional Services, and Support, ensuring high quality delivery, consistent customer experience, and tight partnership with global leadership

You ll help shape how Corporate Impact scales globally, building strong operational foundations, elevating service delivery, and ensuring that our India based employees are empowered, engaged, and driving impact for our customers

What youll do:

- Lead Grow the Corporate Impact India Operations Team

- Serve as the senior most Corporate Impact leader in India, aligning teams to global priorities, ensuring operational excellence, and representing the organization internally and externally

- Build, mentor, and develop high performing teams across Success, Services, and Support driving a culture grounded in empathy, customer first thinking, collaboration, and continuous learning

- Partner with global Corporate Impact leaders to remove operational blockers, strengthen process consistency, and ensure readiness for modernization, platform upgrades, and new product initiatives

- Ensure India operations are fully integrated into Corporate Impact s global operating model, contributing to planning, forecasting, and cross functional alignment

- Champion Customer Experience Across Functions

- Reinforce a customer first culture, ensuring India based teams understand how their work influences renewals, satisfaction, retention, and long term customer value

- Own SLAs, delivery standards, and quality execution, overseeing implementations, support workflows, case handling, and customer interactions to ensure consistent, high quality, and on time delivery

- Manage customer facing operational roles, including those responsible for account health, escalations, churn risk identification,



and service consistency; providing coaching, performance management, and development

- Lead India based escalation management, coordinating across functions to drive timely resolution and clear communication with customers and internal stakeholders

Digital Innovation, AI Enablement Operations Excellence

- Drive innovation across operations, identifying opportunities to streamline workflows, shorten cycle times, and improve quality through automation, tooling, and new operating models

- Champion AI enabled capabilities; including automation, personalization, digital success motions, and insights driven decision making to improve customer experience and operational scale

- Act as a key feedback conduit by synthesizing insights from Customer Success, Services, Support, and customers to inform product direction, feature gaps, and process improvements

- Implement and mature operational excellence frameworks, including standardized SOPs, KPI dashboards, RCA practices, continuous improvement cycles, and pilot to scale experimentation within the India GCC

Represent Corporate Impact Culture in India

- Foster an inclusive, high engagement environment where employees feel connected to Corporate Impact s mission and empowered to grow meaningful careers at Blackbaud

- Serve as a cultural ambassador, modeling empathy, collaboration, ownership, and customer first thinking across your teams and the broader India organization

- Champion talent development and mobility, ensuring India based employees have access to mentorship, visibility with global leadership, and clear pathways for growth

- Build a purpose driven, cohesive team setting, recognizing excellence, celebrating wins, and strengthening ties with global peers to ensure alignment and shared success

What You ll Bring

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Corporate Impact Operations Manager (Telangana)
🏢 Blackbaud
📍 Telangana