About the Opportunity

A reputed Rehabilitation Multispecialty Healthcare Center in Hyderabad is committed to delivering exceptional patient care through world-class rehabilitation, diagnostics, and wellness services. We are looking for a Front Office Executive with a background in the Hotel Hospitality Industry who can provide outstanding guest experience, manage patient interactions professionally, and ensure smooth front-office operations.

Role Responsibilities

- Welcome patients and visitors with a warm and skilled approach while ensuring an excellent customer experience.

- Manage front desk operations including patient registration, appointments, admissions, and discharge coordination.

- Handle incoming calls, emails, and walk-in inquiries while providing accurate information about hospital services.

- Coordinate with doctors, nursing staff, billing, and other departments to ensure seamless patient flow.

- Maintain patient records, appointment schedules, and front office documentation with complete accuracy.

- Process billing support, payment collections, receipts, and daily cash reconciliation as per hospital policies.

- Address patient concerns, feedback, and escalations professionally while ensuring timely resolution.

- Ensure reception and waiting areas are well-maintained and deliver hospitality-level service standards.

- Prepare daily MIS reports, appointment summaries, and front office operational reports for management.

- Follow hospital SOPs,



quality standards, and confidentiality guidelines at all times.

Skills Qualifications Must-Have

- Graduate in any discipline (Hotel Management/Hospitality preferred)

- 1+ Years of Front Office or Guest Relations experience

- Experience in Hotel, Hospitality, Healthcare, or Customer Service Industry

- Excellent English Local Language Communication

- MS Office (Excel, Word, Outlook)

- Customer Relationship Management

- Appointment Scheduling Coordination

- Billing Cash Handling Basics

- Professional Grooming Presentation

- Strong Interpersonal Problem-Solving Skills

Preferred

- Experience in Hotels

- Familiarity with Hospital Management Systems (HMS) or Front Office Software

- Experience handling VIP guests or patient relationship services

Benefits Culture Highlights

- Work with one of Hyderabads reputed Rehabilitation Healthcare Centers

- Professional and patient-centric work environment

- Career growth opportunities in hospital administration and operations

- Performance-based incentives and annual salary revisions

- Ongoing learning and development programs

- Stable organization with long-term career opportunities

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Front Office Executive (Telangana)
🏢 REGUL SOLUTIONS
📍 Telangana