Role & responsibilities

- Maintain & track team performance reports using the internal reporting mechanisms.
- Work with team members to ensure process goals are met in an efficient and effective manner
- Conduct feedback sessions for the people who are below the expected performance levels or when they need improvement.
- Continuously evaluate process performance & come up with innovative methods to enhance.
- Responsible for maintaining Access privileges list with the consent from Manager.
- Act as a bridge between Employees & Manager in dealing with people, process & technical issues
- Report system issues to the IT contact person and take steps to resolve.
- Communicate to Management any issue(s) that would impede the accurate and timely delivery of the documents.



Work with Management to ensure that these issues are resolved.
- Assist in generating Monthly reports & presentations.
- Be involved in the process of hiring & training recent resources.
- Act as a single point of contact to the client for day-to-day activities & escalate any issues that need Managers involvement.
- Work towards employee engagement activities as time permits to keep them motivated & involved.
- Review and manage Quality SLAs for the team per the defined metrics.

For more details:

Kindly reach out

HR Keerthi

(phone hidden)

[email protected]

📌 Payor TL (Telangana)
🏢 Data Marshall
📍 Telangana