We are looking for smart, self-motivated people with excellent communication skills to join our Customer Operations Team as Solution Lead , with a passion for customer handling and demonstrated experience. You will be responsible for technical delivery and integration of VuNet s AIOps platform in the customer environment. You will lead a team of Platform engineers and work with a cross functional team of Product and Customer Organization to deliver on the implementation.

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Roles Responsibilities

- Work across the entire IT landscape that spans across network, compute, storage, databases, applications and business domain.
- Use the Big Data and AI driven features of vuSmartMapsTM to provide solutions that will enable customers to improve the end user experience for their applications.
- Create detailed designs, solutions and validate with internal engineering and customer teams, establish a positive network of relationships with customers and experts.
- Understand the customer application architecture and transaction level workflow to identify touch points and metrics to be monitored and analyzed.
- Analytics and analysis of operational data and provide insights and recommendations.
- Constantly stay ahead in communicating with customers. Manage planning and execution of platform implementation at customer sites.
- Work with the product team in developing new features, identifying solution gaps etc .
- Complete ownership and accountability of the technical delivery of program by working with VuNet teams and Customer teams.
- Effective task prioritization and work under critical deadlines to ensure delivery as committed.
- Stakeholder management and identifying champions from the customer team for product adoption growth.
- Interest and aptitude in learning new technologies- Big Data, no SQL databases, Elastic Search, MongoDB, DevOps, scripting, Solutioning, Containerization, K8s.





What You Bring Mandatory Skills

- Strong expertise in Kubernetes Production-grade deployment, cluster hardening, resource optimization, troubleshooting
- Kafka Design, tuning, and monitoring of large-scale Kafka clusters for high-throughput messaging.
- SQL Strong expertise in writing and optimizing SQL queries for large datasets.
- DevOps mindset Hands-on with python scripting, Infrastructure as Code (Terraform, Helm), and monitoring/logging tools (Prometheus, Grafana, ELK).
- At least 5+years of experience in IT Infrastructure Management, observability and APM tools implementation.
- Experience in working with large scale IT infra, including applications, databases, network and cloud native architectures.
- Experience in solution design of resilient, scalable, cloud-native architectures across on-prem, private and hybrid clouds.
- Strong hands-on experience in Linux and Scripting
- Good oral and written communication skills

Observability Domain Knowledge

- Understanding of Open Telemetry, Infrastructure Monitoring, Log Aggregation, RUM, and Synthetic Monitoring concepts.
- Familiarity with how observability platforms aid in incident detection, triage, performance tuning, and SLA management .
- Keen interest in troubleshooting and optimizing digital journeys for critical business applications in BFSI.
- Exposure to AI/ML-based alerting or anomaly detection in observability tools.

Good to have

- CKA Certification: Certified Kubernetes Administrator
- ClickHouse: Deployment, scaling, query optimization for observability workloads
- ElasticSearch, Docker, Big Data Tools
- REST APIs, Web Services, JMX, MongoDB
- Exposure to AI/ML-based alerting or anomaly detection
- Familiarity with customer digital journeys in BFSI domain

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Solution Lead (Telangana)
🏢 VuNet Systems
📍 Telangana