Level II - Collaboration Engineer

Position Summary:

The Level II - Collaboration Engineer is a senior individual contributor responsible for the business alignment, adoption, and value realization of HCA Healthcares collaboration technologies portfolio. This role addresses the business need for well governed, user centered collaboration services that improve workforce productivity, support digital enablement, and maximize the value of enterprise technology investments.

The position provides product and operational leadership across the collaboration portfolio, partnering closely with business stakeholders, systems engineers, vendors, and support teams to translate business needs into scalable solutions, improve user experience, and strengthen service adoption and governance. In the first year, the role is expected to enhance product utilization, improve AI adoption, strengthen vendor relationships, and advance priority platform enhancements across collaboration products.

This role operates with significant autonomy, serves as a functional subject matter expert, and contributes to senior level discussions and decisions related to product direction, user needs, governance, and lifecycle planning.

Responsibilities:

- Serve as the business and product subject matter expert across the collaboration technologies portfolio, including enterprise messaging and meeting platforms, document and creative productivity solutions, work management tools, video on demand platforms, and digital signage technologies
- Build solid relationships with business stakeholders, product users, support teams, and vendors to understand user needs, pain points, and opportunities for improvement
- Gather, document, analyze, and refine business requirements related to collaboration platforms and translate them into actionable recommendations for engineering, support, and vendor partners
- Evaluate new product capabilities, release features, and AI enhancements across the collaboration portfolio and assess business impact, usability, adoption readiness, and alignment to organizational objectives
- Stay current on modern collaboration and AI capabilities and serve as the feature subject matter expert for end user enablement, awareness, and training
- Lead or support pilot planning, feature validation, user acceptance activities, communications, and rollout readiness for new platform capabilities and enhancements
- Provide white glove support and senior escalation assistance for high visibility issues, VIP scenarios, and complex user facing platform challenges




- Support product governance by helping define standards, usage guidance, support models, documentation, and policy aligned recommendations for the collaboration portfolio
- Contribute to release planning and product lifecycle coordination by balancing vendor roadmaps, organizational priorities, support readiness, and change impact
- Monitor adoption trends, usage patterns, and feedback signals to identify opportunities for increased value realization, improved user experience, and portfolio optimization
- Develop reports, dashboards, summaries, and business insights related to product usage, license utilization, feature adoption, and service trends
- Partner with vendors and internal stakeholders on product discussions, licensing strategy, service issues, feature requests, contract related input, and renewal planning
- Support knowledge management, training content, process documentation, FAQs, release communications, and stakeholder presentations
- Collaborate with Systems Engineers and other technical teams to ensure business requirements, support needs, and product expectations are accurately reflected in platform configuration and implementation
- Mentor peers and support specialists by sharing product knowledge, best practices, and user focused support approaches

Education & Experience:

- Experience: 4 8 years of hands-on experience as a Product or Business Analyst in a corporate environment
- Background: Strong corporate experience with product analysis, product support, collaboration technologies, or enterprise application environment. Previous responsibilities should include business analysis, product ownership support, user enablement, product governance, feature evaluation, vendor coordination, licensing support, and enterprise collaboration platforms
- Education: Bachelors Degree in Computer Science, Management Information Systems, Software Engineering, or related technical field

Must Have Skills

- Strong knowledge of enterprise collaboration and productivity platforms
- Experience gathering and translating business requirements into product recommendations and functional outcomes




- Ability to support a broad SaaS based collaboration technology portfolio including Cisco Webex Meeting Suite Platform, Adobe document and creative productivity solutions, work management tools, video on demand platforms, and digital signage technologies
- Strong understanding of user adoption, product lifecycle management, release readiness, and support processes
- Experience with licensing, usage reporting, vendor coordination, and renewal input
- Ability to evaluate and explain product capabilities and AI features in business relevant terms
- Strong communication and presentation skills with both technical and non-technical audiences
- Strong stakeholder management, facilitation, and customer service skills
- Ability to manage white glove support interactions and senior escalations with professionalism and urgency
- Strong documentation, reporting, and analytical skills
- Ability to work independently and manage multiple priorities in a dynamic environment

Nice to Have Skills

- Experience supporting collaboration technologies in a large enterprise healthcare or regulated environment
- Experience with adoption analytics, product dashboards, and service reporting
- Familiarity with AI enabled collaboration features and end user training practices
- Experience working with enterprise vendors and software renewal processes
- Exposure to change management, communications planning, and knowledge management programs

Licenses, Certifications & Training:

Preferred

- Business analyst certifications such as ECBA/CCBA, Agile Certified Practitioner, or Scrum Product Owner
- Adobe Certified Professional (ACP) or Adobe platform training relevant to Acrobat, Adobe Sign, Creative Cloud, or Express
- Cisco Webex administration or Control Hub training

Knowledge, Skills, Abilities, Behaviors:

- Ability to build trust and credibility as a product advisor across business and technical teams
- Strong customer focus with commitment to high quality service, user experience, and issue resolution
- Ability to analyze product features, business problems, and usage data to recommend practical improvements
- Ability to learn and stay current with evolving collaboration and AI technologies
- Strong ownership mindset, accountability, and follow through
- Excellent verbal and written communication skills
- Ability to influence decisions without direct authority
- Strong planning, prioritization, and organizational skills
- Ability to handle sensitive and high visibility issues with sound judgment and professionalism
- Willingness to mentor others and contribute to a collaborative and inclusive team culture

📌 senior - Collaboration Engineer ( Webex, Adobe & VBrick) (Telangana)
🏢 HCA Healthcare
📍 Telangana