- Handle inbound and outbound calls to prospective customers.
- Qualify leads and understand customer requirements.
- Schedule site visits and appointments for the sales team.
- Follow up regularly with prospects to maximize conversions.
- Maintain accurate customer data and interactions in the CRM.
- Deliver an exceptional customer experience throughout the pre-sales journey.
- Coordinate with internal teams to ensure seamless customer communication.
- Meet lead conversion and follow-up targets.
Preferred candidate profile
- 3-8 years of experience in Presales, Telecalling, Customer Service, or Inside Sales.
- Exceptional verbal communication skills in Telugu, Hindi, and English.
- Robust interpersonal, persuasion, and relationship-building skills.
- Proven experience in telecalling and customer handling is mandatory.
- Ability to engage with premium customers professionally and confidently.
- Comfortable working with CRM systems and achieving sales targets.
Preferred Background
Candidates with experience in any of the following will be preferred:
- Selling premium or luxury financial products such as American Express (Amex) Cards, Platinum Cards, or other high-end banking products.
- Customer support or guest relations in the airline industry.
- Customer-facing roles in the hospitality or luxury service industry.
- Experience handling high-net-worth individuals (HNIs) or premium clientele.