We are looking for a passionate and customer-focused Customer Support Executive to join our team. The ideal candidate should have prior experience in Home Cleaning Services Customer Support and be confident in handling customer calls, resolving queries, and converting customer inquiries into confirmed service bookings.
Key Responsibilities
- Handle inbound and outbound customer calls in a professional and courteous manner.
- Assist customers in booking home cleaning service appointments.
- Understand customer requirements and recommend the most suitable services.
- Resolve customer queries, complaints, and concerns promptly and effectively.
- Explain service offerings, pricing, and ongoing promotions to encourage customers to complete their bookings.
- Follow up with potential customers to improve booking conversions.
- Coordinate with the operations team to ensure seamless service delivery.
- Maintain accurate customer records and update booking details in the CRM.
- Deliver an excellent customer experience by providing timely, friendly, and solution-oriented support.
Requirements
- Minimum 1 year of experience in Home Cleaning Services Customer Support is mandatory.
- Excellent verbal communication skills in Telugu, Hindi, and English.
- Strong customer handling and relationship management skills.
- Excellent listening skills with the ability to understand customer needs and provide appropriate solutions.
- Proven ability to resolve customer queries and complaints with patience and professionalism.
- Strong convincing and negotiation skills to convert customer inquiries into confirmed bookings.
- Ability to handle escalations effectively and maintain a positive customer experience.
- Basic computer knowledge and experience using CRM systems is preferred.
- Ability to multitask and work efficiently in a fast-paced environment.
- Positive attitude, customer-centric approach, and solid problem-solving skills.
Work Schedule
- Candidates must be available to work on Saturdays and Sundays, as weekends are regular working days for this role.
- 5-day work week with 2 rotational weekly offs.
- Weekly offs will be scheduled on weekdays based on the roster.