Are you detail-oriented and results-driven? We are looking for a motivated, customer-focused individual to join our team as a Process Executive - Voice.
In this role, the Process Executive - Voice in Revenue Cycle Management (RCM) is primarily responsible for handling patient data, medical billing, insurance claims, and compliance tasks to ensure smooth financial operations in healthcare organizations. The role demands accuracy, knowledge of medical terminology, and strong communication skills.
This is an incredible prospect to work in a fast-moving, patient-focused setting amongst extraordinarily talented professionals dedicated to making life-changing.
Key Responsibilities:
- Customer Interaction: Answer calls, emails, and chats professionally.
Provide product/service information and resolve queries. Handle complaints and escalate unresolved issues to specialized departments, order entry, cash posting, etc.
- Perform end-to-end AR follow-up with insurance companies via outbound calls to resolve pending/unpaid claims.
- Analyze claims to identify reasons for rejections/denials and ensure timely resolution.
- Initiate appeals or escalate unresolved claims to the appropriate department.
- Document all call outcomes and actions taken in the billing system.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Process Executive (Voice) (Telangana)
🏢 DJO Global
📍 Telangana
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