Position: Regional Operations Manager

Location: Ameerpet,Hyderabad

Reports to: Randy (CEO)
Responsibilities: Business Onboarding & Support:

- Work on lead generation of location businesses to be onboarded to Loopearn
- Work on onboarding 50-60 businesses on Loopearn platform within 3 months
- Receive warm merchant leads from student earners
- Complete sales conversations when student gets stuck (demo, pricing, concerns)
- Set up AI Agent WhatsApp bot with merchant (training, testing)
- Handle Composio tool integration with merchant or guide self-serve setup
- Troubleshoot client issues: billing, agent performance, payment problems
- Ensure 80%+ of merchants remain active in week 1

College Ambassador & Student Management:

- Coordinate with approximate 12 campus ambassadors across 6 colleges and more
- Conduct weekly training sessions on platform, pitch, onboarding
- Track ambassador performance (recruitment, closes, engagement)
- Coach underperforming ambassadors; recommend replacements by week 3
- Manage communications and leaderboards

Reporting & Data:

- Weekly report to Management: ambassador count, student signups by college, businesses referred/closed (by source), closure rate %, merchant retention, friction points
- Maintain case study documentation on high-performing merchants (23 per month)
- Track Composio integration completion rate
- Other as management requires

Constraints:

- Do not close business deals when students can. Investigate friction and report it.




- Do not operate as solo salesperson. Coordinate with Bhaskar (tech) and Randy (strategy).
- Do not bypass ambassador for merchant closes. Ambassador must attempt first.

Success Metrics (90-day targets):

- 12 ambassadors recruited and actively engaged
- 3,000+ student earners signed up
- 75100 businesses live
- 60%+ of businesses referred by students (not ops team)
- 70%+ merchant retention in week 1
- 60%+ Composio integrations completed
- 24hr response time on all merchant support tickets

Requirements:

- Startup, entrepreneurial and self driven mentality is a must
- 3+ years operations, customer success, or community management experience
- Proven ability to manage multi-stakeholder coordination (teams, customers, partners)
- Comfort with ambiguity and problem-solving without predefined playbooks
- Skepticism of sales shortcuts; belief in execution fundamentals
- Remote management experience (async communication, weekly check-ins)
- Fluent in English; Telugu/Hindi preferred
- Based in or willing to relocate to Hyderabad

Interview Process:

1. 30-min call with management (background, philosophy, student-led model fit)
2. Case study: "An ambassador closes 2 businesses then stops. What do you do?"
3. Reference check with prior ops/CS manager

How to Apply:
Submit: Resume, cover letter (why ops vs. sales), one example of fixing a broken process, your view on whether student-led acquisition can work.

📌 Regional Operations Manager (Telangana)
🏢 White Glove Education Services
📍 Telangana