- Provide technical support to customers via phone, email, or chat regarding issues with payment gateways integration.
- Troubleshoot and resolve complex technical issues related to MySQL database management systems.
- Collaborate with development teams to identify and implement solutions for recurring customer complaints.
- Develop shell scripts using Python programming language to automate repetitive tasks.
Job Requirements :
- 5-10 years of experience in a similar role providing technical support for IT services & consulting industry.
- Robust knowledge of MySQL database management system and ability to troubleshoot common issues.
- Proficiency in Bash scripting (Python) for automating tasks.
- Experience working with SMTP/IMAP protocols for email communication.