We are seeking a highly motivated WhatsApp Automation Manager to manage and optimize patient communication through WhatsApp Business API and CRM platforms. The ideal candidate will be responsible for designing automation workflows, executing marketing campaigns, improving lead conversion, and ensuring seamless patient engagement throughout the customer journey.
Key Responsibilities
- Design and implement WhatsApp automation workflows for patient communication.
- Build and manage patient journey communication funnels from inquiry to post-treatment follow-up.
- Create, schedule, and manage WhatsApp campaigns and broadcast messages.
- Improve response time and lead conversion through automation strategies.
- Monitor automation performance and optimize workflows based on analytics.
- Coordinate with Telecalling, Marketing, and Operations teams to ensure seamless communication.
- Develop automated patient follow-up sequences for appointments, reminders, and feedback.
- Manage WhatsApp Business API integration with CRM platforms.
- Design and maintain appointment booking and confirmation workflows.
- Ensure compliance with data privacy policies and WhatsApp Business guidelines.
- Analyze campaign performance and recommend process improvements to enhance patient engagement.