Iron Mountain is seeking a motivated Project Lead to join our IT Infrastructure team

In this role, you will be responsible for leading the effort to understand IT Infrastructure requirements, building and configuring IT Infrastructure, and acting as the primary point of contact

You will join a agile team focused on overseeing infrastructure implementation, driving continuous process improvement, and ensuring seamless communication among technical teams and corporate stakeholders to maximize business results and positive customer experiences

What You ll Do In this role, you will:

- Infrastructure Project Leadership : Lead the effort to understand, build, and configure IT Infrastructure requirements, acting as the primary point of contact while managing day-to-day operations in a 24/7/365 data center environment

- Service Level Performance Management : Coordinate with Service Desk, Level 2, and Level 3 technical teams to ensure new project deliveries and escalated incidents are resolved within agreed Service Level Agreements, while tracking and reporting weekly, monthly, quarterly, and annual project Key Performance Indicators and metrics

- Process Optimization : Analyze and identify opportunities to eliminate or streamline common technical issues through process improvement, task automation, and employee self-service, while maintaining standard operating procedures for consistent delivery

- Stakeholder Client Communication :



Build strong relationships and manage effective communication with clients and cross-functional teams regarding project milestones, major deliveries, and escalated issues to ensure a positive customer support experience

What You ll Bring The ideal candidate will have:

- 5 to 7 years of experience in Infrastructure Service Management

- Strong knowledge of Datacenter operations, Cloud technologies (from a project management standpoint), project management tools, and IT infrastructure associated with Operational Management Services Processes

- Project Management Professional (PMP), Prince2, or Information Technology Infrastructure Library (ITIL) certification

- Proficiency in IT service management processes and a strong technical aptitude to understand complex technology landscapes for large-scale programs

- Demonstrated leadership competencies, excellent problem-understanding capabilities, and a willingness to work under a 24x7 support roster and on-call rotation for issue escalations

- Preferred: Knowledge of Colocation services with a foundational understanding of power usage

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Professional, IT Project/Program Management (Telangana)
🏢 Iron Mountain
📍 Telangana