We are currently looking for experienced professionals to join our team for the O2C (Order to Cash) Customer Setup Role.
Role Details
- Experience: 6 to 13 years
- Location: Hyderabad (5 Days Work From Office)
- Shift: US Shift, 6 pm to 3 am
Key Responsibilities
Customer Setup & Data Management
- Create and maintain customer accounts in client systems based on signed service agreements and required documentation.
- Accurately enter and validate customer master data, including business details, service/billing addresses, contact information, and tax identifiers.
- Review onboarding documentation to ensure completeness and accuracy prior to account creation.
Contract & Billing Configuration
- Configure pricing models, billing cycles, and invoice delivery preferences as per contractual terms.
- Collaborate with Sales teams to resolve discrepancies, clarify contract details,
and gather missing information before account activation.
Tracking & Coordination
- Monitor account setup progress and provide timely updates to stakeholders.
- Maintain daily/weekly tracking reports for accounts in various stages (setup, pending, activated).
Quality & Compliance
- Perform data audits to ensure customer profiles align with signed agreements and business requirements.
- Identify and rectify data inconsistencies, duplicate records, or missing information prior to go-live.
Cross-Functional Support
- Work closely with Billing and Accounts Receivable teams to ensure pricing and invoice configurations are accurate.
- Act as a point of contact for Customer Service teams during onboarding to resolve customer profile-related queries.
📌 C Customer Setup Role (Telangana)
🏢 Cognizant
📍 Telangana
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