Apply at : call :(phone hidden)

Discovery Implementation & Support

- Configure and manage ServiceNow Discovery for on-prem and cloud environments
- Develop and maintain MID Servers, schedules, and credentials
- Troubleshoot discovery issues (classification, identification, exploration errors)
- Optimize discovery patterns and probes for performance and accuracy

Service Mapping Development

- Design and implement top-down and tag-based Service Mapping
- Create and maintain Business Service Maps with accurate CI relationships
- Develop and customize patterns for application/service discovery
- Handle complex multi-tier applications (web, app, DB layers)

Pattern & Probe Development

- Build and customize Discovery Patterns, probes, and sensors
- Work with scripting (JavaScript) for advanced pattern logic
- Debug pattern failures using logs and ECC queue

CMDB Integration & Data Quality

- Ensure discovered data aligns with CMDB standards
- Work with Identification and Reconciliation Engine (IRE)
- Maintain CI class models and relationships in cmdb_ci and cmdb_rel_ci
- Improve CMDB health (completeness, correctness, compliance)

Cloud & Modern Infrastructure

- Implement discovery for cloud platforms (AWS, Azure, GCP)
- Work with containerized environments (Kubernetes, Docker) where applicable




- Integrate with external tools (monitoring, asset systems)

Performance & Optimization

- Tune discovery schedules and reduce scan time
- Optimize MID Server performance and load balancing
- Identify and eliminate duplicate CI creation

Collaboration & Support

- Work with infrastructure, network, and application teams
- Provide L3 support for Discovery and Service Mapping issues

Technical Skills

- Strong hands-on experience with ServiceNow Discovery & Service Mapping

Expertise in:

- o Discovery Patterns, Probes & Sensors
- o MID Server setup and troubleshooting
- o ECC Queue debugging
- o Service Mapping (top-down & horizontal discovery)
- Strong scripting skills (JavaScript, Glide APIs)
- Knowledge of networking concepts (DNS, HTTP, TCP/IP, ports)
- Experience with Linux/Windows administration basics
- Cloud & Infra Knowledge
- Familiarity with AWS, Azure, or GCP discovery
- Understanding of microservices and container environments
- CMDB Knowledge
- Robust understanding of CMDB data model and CI relationships
- Experience with IRE and reconciliation rules
- Data normalization and governance practices
- (AWS, Azure, GCP)CMDB /Discovery/ITOM

Location : - gurguram,Bengaluru,Hyderabad,Pune,Mumbai

📌 ServiceNow developer CMDB (Telangana)
🏢 Contactx Resource Management
📍 Telangana