Roles and Responsibilities
- Conduct call audits to ensure compliance with quality standards and industry regulations.
- Perform root cause analysis (RCA) on calls to identify areas for improvement.
- Utilize QC tools such as 7QC, Pareto Analysis, and Voice Audits to evaluate call quality.
- Collaborate with team members to resolve issues and implement corrective actions.
- Participate in quality monitoring activities to maintain high-quality service delivery.
Desired Candidate Profile
- 4-9 years of experience in international call quality assurance or related field.
- Robust understanding of call calibration, call monitoring, and call quality principles.
- Proficiency in using various QC tools such as 7QC Tools, Pareto Analysis software etc. .
- Excellent communication skills with ability to work effectively with cross-functional teams.
Interested candidate can share updated resume to
[email protected]
📌 Quality Analyst - International Call Quality - Gurgaon (Madhya Pradesh)
🏢 Golden Opportunities
📍 Madhya Pradesh