Job Responsibilities:

Follow-up on outstanding customer balances and identify overdue accounts and timely actions by reviewing aging reports and contacting customers through phone and email for payment collection and billing inquiries.

• Understand and apply knowledge of billing, invoicing, refunds, write-offs, and payment reconciliation processes to resolve customer queries and facilitate payments.

• Maintain accurate records and documentation of collection efforts, customer interactions, and payment reconciliations.

• Ensure compliance with all Quality Management System (QMS) and Information Security Management System (ISMS) policies and procedures related to data confidentiality, integrity, and protection of customer and company information.

• Demonstrate proficiency in using Microsoft Office applications, particularly Excel, for data analysis and reporting.

• Collaborate with cross-functional teams / Internal department, such as finance operations, customer support, and shared services, to resolve complex billing, account related and payment issues and to investigate payment related discrepancies.

• Prioritize and manage a high volume of customer interactions and follow-ups while maintaining a qualified and courteous demeanor.

• Continuously update knowledge and skills related to billing,



collections, and customer service best practices.

• Identify and escalate potential risks or issues related to collections, billing, or customer interactions to supervisors or management.

• Contribute to process improvements and suggest enhancements to streamline collections and billing operations.

• Strong analytical ability to identify and research root causes for non-payment.

• Build positive relationships with customers while managing past-due accounts with professionalism, empathy, and persistence.

• Review aging reports regularly, identify overdue accounts, and take timely follow-up actions to reduce outstanding balances.

• Graduation from any stream

• Prior hands-on experience in collections, billing follow-up, accounts receivable, or customer payment support

• Experience in B2B, SaaS, finance operations, contact center, or shared services environment

• Excellent communication with professional and customer-focused manners and interpersonal skills are required.

• Build positive relationships with customers while managing past-due accounts with professionalism, empathy, and persistence.

• Knowledge of accounting principles and financial processes

📌 Order To Cash Analyst (Telangana)
🏢 Jobsy
📍 Telangana